(June 10, 2019) Viola K. Kraus (MA Organizational Psychology Columbia University-TC, New York Conflict manager & mediator. Munich, Germany ) held a public lecture in Jimma University with the
title of “Better communication & better conflict management”, Latest Trends & Research, Are there new ways? Yes and no…etc.
She discussed the new natures of conflict like in a social media setting in which people are getting access to more resources in the form of information. The communication in this setting is short and direct which may lead to a conflict. She argued that old methods, such as listening and understanding our own bias still works in this setting.